Terms and Conditions
These terms apply to all quotes, orders, supply and installation carried out by KR Fireplaces (“we”, “us”, “our”). By placing an order with us, you (“the customer”) agree to these terms. Nothing in these terms affects your statutory rights.
1. About us
KR Fireplaces is a trading name of K R Fireplaces Limited, registered in England and Wales, company number 04803963. Our showroom is at Unit 26 Austin Fields, King’s Lynn, PE30 1PH. You can contact us on 01553 772564 or at krfireplaces@aol.com.
2. Quotes
2.1 Quotes are based on the information we have and, where needed, a survey of your property.
2.2 A quote is valid for the period shown on it. After that, prices may change.
2.3 If something we couldn’t reasonably have known about at survey changes the work needed, such as the condition of a chimney, flue, hearth or wall, we will tell you and agree any change in price with you before going ahead.
3. Placing an order
3.1 Your order is confirmed when you accept our quote and we confirm the order with you.
3.2 Any deposit due will be shown on your quote.
3.3 The date your order is confirmed is the “date of order” for the cancellation terms below.
4. Your 14-day cooling-off period
4.1 You can cancel your order for any reason within 14 days of the date of order, and we will give you a full refund.
4.2 To cancel, contact us by phone, email or in writing at the details in section 1. Please include your name, address and order details.
4.3 We will refund you within 14 days of receiving your cancellation, using the payment method you originally used unless we agree otherwise.
5. Cancelling after 14 days
5.1 After the 14-day cooling-off period you can still cancel your order.
5.2 If no materials have been ordered for your job, we will give you a full refund.
5.3 If materials have already been ordered, we will take an admin fee and a restocking fee off your refund. These fees cover the costs we have actually incurred, including any restocking charge from our supplier.
5.4 Bespoke or made-to-measure items that have already been cut, made or ordered to your specification usually can’t be returned to the supplier. If your order includes these, their cost will also be taken off any refund.
5.5 We will always explain any deductions to you in writing before issuing a refund.
6. Prices and payment
6.1 All prices include VAT at the current rate unless stated otherwise.
6.2 Payment of the balance is due as set out on your quote or invoice.
6.3 Goods stay our property until they have been paid for in full.
7. Survey, delivery and installation
7.1 Installation dates are agreed with you and depend on materials arriving from our suppliers. We will let you know as soon as possible if a delay is likely.
7.2 Please make sure we have clear access to the work area. Any furniture, fixtures or personal belongings should be moved before we arrive.
7.3 Gas appliances are fitted by a Gas Safe registered engineer, and solid-fuel stoves are installed to current Building Regulations. We will provide the relevant certificates when the work is complete.
7.4 We are not responsible for redecorating or making good beyond what is set out in your quote.
8. Natural stone and materials
8.1 Granite, marble, quartz and other stone are natural or engineered materials. Colour, veining and pattern can vary from samples and showroom displays. This is part of the material’s character and is not a fault.
8.2 Where possible, we recommend choosing your stone from the actual slab.
9. Guarantees and faults
9.1 Products are covered by the manufacturer’s guarantee.
9.2 If something isn’t right, please contact us as soon as possible and we will arrange to inspect and put it right.
9.3 Your rights under the Consumer Rights Act 2015 are not affected. Goods must be as described, of satisfactory quality and fit for purpose. Services must be carried out with reasonable care and skill.
10. Liability
We are responsible for loss or damage that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that was not foreseeable. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for anything that cannot be limited by law.
11. Complaints
If you’re unhappy with any part of our service, please contact us first on 01553 772564 or at krfireplaces@aol.com, and we will do our best to resolve it quickly.
12. Changes to these terms
We may update these terms from time to time. The terms that apply to your order are the ones in place on your date of order.
13. Law
These terms are governed by the law of England and Wales.