Privacy Policy

At KR Fireplaces Ltd, we respect your privacy and are committed to protecting any personal data you provide when using our website or contacting us by telephone or email.

Who we are

Operating from Unit 26 Austin Fields, King's Lynn, Norfolk, PE30 1PH, we are a family-run business specialising in the design, supply and installation of custom fireplaces, wood-burning and multi-fuel stoves, and granite and quartz worktops, with over 60 years of combined experience.

Information we may collect

We may collect:

• Your name and contact details (email address, telephone number)
• The details you give in our website enquiry form: your postcode, what you're interested in and your message, along with any items you chose to add from the website
• Booking information (dates, service type, special requirements)
• Payment details (processed securely via our booking system)
• Non-personal usage data (for example IP address, browser type, session duration) collected via cookies for performance monitoring and analytics

How we use your information

We use your personal data to:

• Reply to your enquiry
• Process and confirm bookings
• Communicate updates regarding your service status
• Improve our services, customer experience and website functionality

We do not sell or lease your personal data. Disclosure may occur only to fulfil service requests or where required by law.

Data security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, loss or misuse.

Cookies

This website uses one cookie to remember your cookie choice. Google Analytics cookies are only set if you accept them, and we don't use advertising cookies. You can change your choice at any time in cookie settings.

Analytics only runs with your consent, which you can withdraw at any time. Google provides Google Analytics and only receives visit data if you accept. Our website host, Wix, sets a small number of strictly necessary cookies for security.

You may also disable cookies in your browser settings; however, this may affect certain site features.

Your rights

Under applicable data protection laws, you have the right to:

• Request access to personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request erasure or restriction of processing
• Withdraw consent for marketing communications
• Object to processing where applicable

To exercise any of these rights, please contact us using the details below.

Contact us

If you have any questions about this privacy policy or wish to exercise your data rights, please contact:

See also our terms and conditions, or go to the contact page or the homepage.